Last Updated on August 25, 2025 by Clement
Refunds & Returns policy
Refunds & returns policy
All our refund and return policy is available here Terms and Conditions. the informations bellow are just adding extra informations in case of faulty products, but the terms and condition page prevails.
Order cancellation policy
All orders are considered final once placed.
If you wish to cancel, please email us immediately. If we receive your request before production has started, we may be able to issue a refund. Once production has begun, cancellations or refunds are no longer possible.
Refunds and returns policy
Overall, your satisfaction is our #1 priority. Therefore, you can request a reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 business days not including 2-5 day processing from the day of purchase).
- Product is faulty.
- Refunds don’t apply to customised items or sales/discounted items).
However, We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- you purchase a customised dance shoes, or on sales/discounted item.
- You did not provide us with an accurate postal address (example: Missing house or unit number, wrong city or postcode etc)
- You failed to pick up your parcels after it was held by one of our partner. We will send you a message to let you know you have to pick it up, but ultimately, it is your responsibility to pick it up from there. We are not responsible for the loss from that point forward if the post office lose it after failing to pick up your parcels in a reasonable timeframe (parcels are hold for 5 business days average).
*You can submit refund requests within 5 days after the the shoes arrive. You can do it by sending a message on Contact Us page. Visit our terms and conditions here. Please note that any customised items can not be refunded, only exchanged.
DAMAGED OR FAULTY ITEMS – refunds & returns policy
Terms and Conditions. We take indeed great pride in the quality of our shoes, however, in the event that your shoes have a minor or major fault, here’s what we can do:
1. If the damage or fault is minor and you’d like to keep your shoes and have them repaired yourself, we’ll offer you $20 off a new item of your choice on your next purchase (excluding sale items).
2. If you believe that the damage or fault is major, please send us photos to info@latindanceshoes.com.au so that we can make an assessment. If we agree with your assessment, we will provide a replacement of the same product. Keep in mind that the faulty shoes will need to be send back to our shop (unworn and unused) at your cost. Note that we will not organise a refund but send you another pair at our cost.
Refunds & Returns Policy – PROCEDURE if Damaged or faulty
Customers have 5 days from date of collection to return the product. Please send us an email to info@latindanceshoes.com.au as soon possible after you have received your purchase.
The item must be returned in its original condition, unworn.
Additionally, please make sure there are no marks on the sole of the shoes as well as the external part.
Provided this is the case, we will happily provide you with the same style and the correct size.
To be noted: You are responsible for the return postage of the first shoes back to us, as well as the postage cost for receiving the exchange.
We also have a shop in France if you are shopping from overseas. Postage will be cheaper if you need to exchange them or send them back. Contact us directly to get more informations.
We do not provide refunds if you have changed your mind.
All Refunds & returns policy, change of Mind informations are available here.
