fbpx

Terms and Conditions

Terms and Conditions

EXCHANGE/RETURNS POLICY

DAMAGED OR FAULTY ITEMS
We take great pride in the quality of our shoes, however, in the event that your shoes have a minor or major fault, here’s what we can do:

1. If the damage or fault is minor and you’d like to keep your shoes and have them repaired yourself, we’ll offer you 30% off a new item of your choice on your next purchase (excluding sale items).

2. If you believe that the damage or fault is major, please send us photos to info@latindanceshoes.com.au so that we can make an assessment. If we agree with your assessment, we will provide a replacement of the same product or provide you with a full refund.

CHANGE OF MIND RETURNS
Customers have 30 days from date of purchase to exchange product. Please send us an email to info@latindanceshoes.com.au as soon possible after you have received your purchase.

The item must be returned in its original condition, unworn. Provided this is the case, we will happily provide you with the same style and the correct size.

Postage from the customer to Latin Dance Shoes Aus and from Latin Dance Shoes Aus to the customer must be covered by the customer.

Please note that we do not provide refunds if you have changed your mind.  

Sale items are final. We do not provide refunds or exchanges on sale items unless there is a significant fault with the product.


POSTAGE
We use Australia Post for all deliveries throughout Australia and overseas.

Regular postage within Australia: $10.95
Express postage within Australia: $16.95
Flat rate postage to New Zealand: $24.99