Terms and Conditions – Latin dance Shoes Australia
Terms and Conditions | Exchange Policy
What Items can I Exchange?
All of our dance shoes are fully custom-made based on your selected specifications (heel height, shape, sole type, size, and material). For this reason, all sales are final — we do not accept exchanges or refunds unless the item is faulty.
What if I purchased the wrong Size?
- Since all of our dance shoes are custom-made to your specifications (including size), we are unfortunately unable to offer exchanges or refunds for incorrect sizing.
We strongly recommend referring to our sizing guide before placing your order. If you’re unsure about your size, feel free to contact us — we’re happy to help you choose the best fit before your shoes are made.
- For further help about shoes sizing, please check our guide to help measure foot size & shoe size guide
What is the process for an exchange if my product is faulty?
- Contact us by email address at info@latindanceshoes.com.au
- Send pictures if there is any faulty or damaged product
- Let us know if you want a new pair or a refund
- Wait for our instruction to send over the initially bought dance shoes
- Once we received and quality check the initially purchased dance shoes, we will send you another pair.
Change of mind Refund on non customised items
- Non Customised items are defined as items where the heels height, shape and type of sole is predetermined and can not be changed or decided by the consumer.
- Rubber sole shoes are customised items. Any rubber shoes are non refundable.
- Any men shoes with rubber soles are customised.
- Defined Heel height, shape and suede sole are non customised items. A product where you can not choose heels height, heel shape and rubber sole are non customised items.
- Customised items are defined as items where you can select a heel height and shape, as well as a type of sole of your choice.
All orders are considered final once placed. If you wish to cancel, please email us immediately. If we receive your request before production has started, we may be able to issue a refund. Once production has begun, cancellations or refunds are no longer possible.
Product images are illustrative only; heel height and heel shape are fully customisable, and the final shoe is manufactured strictly according to the heel type selected by the customer at checkout.
Damaged & Faulty Items
- If the damage or fault is minor and you’d like to keep your shoes and have them repaired yourself, we’ll offer you $20 off a new item of your choice on your next purchase (excluding sale items and after verification). Otherwise, after quality checking the issue, just send us the shoes back unworn and we will provide you a new one. Please note that any returns need our written approval first.
- If you believe that the damage or fault is major, please send us photos to info@latindanceshoes.com.au so that we can make an assessment. If we agree with your assessment, we will provide a replacement of the same product. Keep in mind that the faulty shoes will need to be send back to our shop (unworn and unused, with no marks on the sole). Note that we will not organise a refund. If any shoes are damaged, a new pair will be make a sent at our cost.
Postage
We use Australia Post and other shipping companies for all deliveries throughout Australia and overseas.
Regular return postage within Australia: $19.95
Return Flat rate postage to New Zealand: $24.95
Important note:
To keep shipping costs affordable, all orders are shipped without signature on delivery. By placing an order, you agree that the parcel may be left in a safe place (“Authority to Leave”) at the delivery address if the postal service or courier (e.g., Australia Post) determines it is safe to do so.Once the carrier confirms the parcel as delivered, responsibility for the package transfers to the customer. We are not responsible for loss, theft, damage, or failure to retrieve the parcel after it has been delivered or left in a safe place by the carrier.
Customers are responsible for ensuring that the delivery address provided is correct and that the location is suitable for safe delivery.
If tracking shows delivered but the parcel cannot be located, customers should contact the carrier directly to open an investigation.
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Customers consent to receive invitations to review their orders & consent to be sent review reminders.
I am not home, what would happen to my dance shoes?
Our delivery driver will deliver your dance shoes, or leave them in a safe place if he find one.
However, if you are not home, don’t worry, they will be redirected to the closest post office / partner.
Our partner will hold the shoes for a limited time. We will notify you if you need to pick them up. If you don’t collect them within a limited timeframe (independent from us – time held is about 5 business days. Anything after that is your responsibility), you will be responsible for the loss, and Latin Dance Shoes Australia cannot be held accountable. We will make every effort to retrieve and return the shoes, but please note that sometimes they are not kept, and we may not receive them back. Any costs incurred in this process will be your responsibility and if they are loss, we do not refund them.
Exceptions
Note that due to high shipping cost, there is no refund or exchanges for customised orders from New Caledonia & Guam. Those are finals.